SMT Tech Sup...

美亚电子科技有限公司

工作地点：广东-深圳市-宝安区
职位类型：行政/客服/文员类-售前/售后客服

面议

该公司所有职位

更新时间：2024-03-17

经验要求：6年以上学历要求：本科年龄要求：不限招聘人数：若干人

职位信息

岗位职责：: Job Responsibilities:
Second tier customer support, troubleshooting and providing solutions for the front line support folks
Develop a deep understanding of our application
Answer Social text helpdesk request via web interface, email and phone calls
Work with equipment supplier to identify and resolve more complicated problems
Address urgent issues quickly
Codify frequent issues into documented or scripted processes
Assist with product QA from a user's point of view
Document required bug fixes, end-user feature improvements, and operations feature improvements
Act as customer advocate in the product development process
Document exceptions and fixes for inclusion into core product
Provide feedback from customer users to product team or supplier
Work with customer, employees and consultants, including business managers, project managers, software engineers, supply call center engineers, to develop appropriate solutions
Diagnose and fix equipment problems, sometimes including software bugs
Must be flexible to support on site activities activities associated with performing on-site installation, maintenance, troubleshooting and repair of complex electronic equipment at customer sites
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or on-site at customer location
Capable in handling projects like evaluations, execute project plan, coordinate with supplier and customer for technical requirements.
Good sense of problem solving skills technically and managing customer
Ensure customer's perspective is continuously considered and recognized AMTEC as best one-stop solution provider in the service industry.